Service Contract & Terms of Deployment
Effective Date: September 2026 // Governing Entity: Homniscale LLP
1. Parties & Operational Scope
This Service Contract is entered into between Homniscale LLP, operating through its design, product, and digital infrastructure divisions Inuio Motif and Presence (“Presence”, “we”, “us”), and the purchasing entity or individual (“Client”, “you”). Presence configures and deploys Executive Web Presences, Digital Flagships, and Conversion Infrastructure. The specific scope, billing cadence, capacity allowances, migration limits, and add-ons are strictly defined by the commercial record generated at checkout.
2. Payment Verification & SLA Commencement
The 2 to 3 Business Days Delivery SLA initiates strictly upon verified, confirmed receipt of payment and submission of verified assets by our payment gateway providers (Razorpay / Dodo Payments). A browser redirect, pending mandate, checkout initiation, or payment screenshot does not initiate the fulfillment clock. Inactive or disputed payments suspend all deployment and hosting workflows.
3. The 24-Hour Intake Asset Window & AI Fallback Protocol
Upon verified payment, the Client is issued the intake brief that follows checkout. The Client must submit all requisite brand assets, high-resolution logos, hex codes, copy guidelines, and migration URLs within exactly 24 hours of checkout.
If the Client fails to complete the intake brief within 24 hours, Presence will not pause execution or breach the 2 to 3 Business Days SLA. Instead, Presence will activate the Human-Reviewed AI Fallback Protocol. Our operations team will deploy the infrastructure using licensed, royalty-free assets and generated, context-appropriate conversion copy based on reasonable industry assumptions. Late asset submissions do not reset the original SLA or grant unmetered revision rights; adjustments must be submitted via standard text ticketing.
4. Review Period & Revision Scope
Initial delivery includes one (1) single consolidated round of minor written text and image adjustments. The Client must submit this consolidated feedback through the Nexus ticketing desk within seven (7) calendar days of the delivery handoff record. Revisions exclude structural layout rebuilding, new page creation, new conversion paths, custom integrations, or catalog additions. Requests submitted after 7 days require an active Annual Operational Assistance (Dedicated Technical Desk) tier or a separate Motif scope quote.
5. Migration Boundaries (Done-For-You Scope)
Done-For-You (DFY) setup includes migration and structuring of a maximum of five (5) core navigable pages. Any request exceeding five pages, complex historical database migrations, bespoke CRM integrations, or unformatted catalog entry is expressly excluded and requires a separate, written Motif statement of work.
6. Catalog Ingestion Policy (Commerce & B2B Trade)
Deployment of Modern Commerce storefronts and B2B Trade Catalogs requires product inventory to be submitted in our standardized, structured Excel spreadsheet format. If inventory is provided as unformatted text, PDFs, or scattered files, deployment is paused immediately. The Client may either format the data into the template or commission a Concierge Catalog Reconstruction scope from Inuio Motif.
7. Domain Ownership & DNS Propagation
The Client retains full legal ownership of its domain names. Domain registration and registrar renewal fees are paid directly by the Client to its registrar. Presence provides target DNS parameters and configuration guides. Delivery is complete once the infrastructure is tested and issued on the production target. Worldwide DNS propagation latency (typically 2 to 48 hours) is governed entirely by third-party registrars and is excluded from the 2 to 3 Business Days delivery SLA.
8. WhatsApp Lead Alerts Bundle & Prepaid Pack Policy
Where purchased, WhatsApp Lead Alerts operate as a fixed prepaid utility bundle (300 delivered alerts per active month). Presence does not apply pass-through billing or variable rate card charges.
Nexus meters delivered message counts against the purchased allowance. Notifications are sent at 80% and 100% capacity. Upon consuming 300 delivered alerts, automated alert transmission pauses until the Client purchases an additional 300-Alert Prepaid Top-Up Pack (₹599 / $29). Message allowances reset at the start of each subscription month and do not roll over.
9. Support Architecture & No-Voice Firewall
Presence is engineered to be asynchronous, documented, and searchable. Standard operational support is delivered via the Nexus AI Bot and written ticket queues (with a standard 24–48 business hour resolution window).
Strict Support Firewall: Voice calls, unscheduled phone calls, Zoom/Google Meet video sessions, voice notes, and informal messaging escalations are prohibited across all tiers without exception. Where Annual Operational Assistance (Dedicated Technical Desk) is purchased, WhatsApp support is strictly restricted to text communication logged into the Nexus CRM.
10. DIY Fulfillment Mode
If the Client unchecks the Done-For-You Concierge setup toggle during checkout, the order is categorized as DIY fullfilment mode. DIY deployments receive infrastructure access, DNS guides, and barebones wireframe templates only. No dedicated builder is assigned, no copywriting or asset injection is performed, and the 2 to 3 Business Days delivery SLA is void.
11. Cancellation, Refund Policy & Statutory Withdrawal Waiver
All setup fees, onboarding charges, and migrations are strictly non-refundable once payment is completed and workspace provisioning begins. In accordance with Article 16 of EU Directive 2011/83/EU and UK Consumer Contracts Regulations, clients expressly consent to immediate commencement upon checkout and waive their statutory 14-day cooling-off withdrawal right for bespoke digital configurations. Subscriptions may be canceled anytime before renewal via the billing portal. Pre-paid billing periods are non-refundable.
12. Seasonal Hold & Data Retention
Clients may place active properties into Seasonal Hold (₹199/mo India, ₹99/mo Micro-Funnels, $5/mo Global) to preserve databases, CRM contacts, and layouts while taking public endpoints offline. Held environments retain read-only administrative access. Data is retained for 24 months of continuous active hold payments. Reactivation requires no penalty or setup fee.
13. Statutory Compliance & Disclaimers
ASCI / FTC DISCLAIMER: Presence provides digital conversion infrastructure, hosting, and operational tooling. We do not guarantee specific lead volumes, conversion percentages, monetary turnover, or sales ROI.
REGULATED PRACTICES: For specialized healthcare, dental, clinic, and aesthetic tiers, Presence deploys intake and booking architecture based entirely on client-supplied representations. Presence does not certify clinical, legal, or therapeutic efficacy, nor does it substitute for statutory healthcare regulatory filings.
14. Termination, Expiry & Data Purge Window
Subscription renewals occur automatically according to the selected billing cycle (Annual 10-month multiplier or Quarterly). Cancellation stops future billing cycles; previous prepayments and setup fees are non-refundable once production or server allocation has initiated.
Non-Renewal Grace & Purge Schedule: In the event of a failed renewal payment or explicit cancellation where Seasonal Hold is not activated, the node will be taken offline immediately upon subscription expiry. Presence provides a strict fourteen (14) calendar day grace retention window from the date of expiry. During this 14-day window, the account and database assets may be restored upon payment of outstanding renewal dues. On the 15th calendar day following expiry, all associated project files, staging databases, form logs, and CRM records are permanently and irreversibly purged from our live server infrastructure. Homniscale LLP assumes no liability for data lost subsequent to this 14-day grace window.
Homniscale LLP reserves the right to terminate accounts hosting unlawful, abusive, or defamatory content without notice.